Booking/Restoration Fees – Questions Answered
Why do you need to charge a booking fee?
We want to provide the best and most convenient ticket booking service for our customers. To make this possible it takes considerable resource, both in terms of staffing and investment in new Box Office technologies. The booking fee enables us to ensure that you will enjoy the best possible customer experience when you buy tickets from us, now and in the future, as well as helping to support the work that we do.
Why not just add the fee to the price of your tickets?
Similar to all regional venues the price of a ticket is shared between us and the producer of the show, with the majority of income going to the producer. Therefore, we would need to make significant increases to the price of tickets to retain the same amount as the booking fee that we now charge.
I bring large groups to the theatre to see shows. How much do I pay?
If you are booking group tickets, the best way to book is to contact our Box Office on 01255 686633 as for the vast majority of shows we offer 1 free ticket for every 10 purchased. You will be charged an unlimited fee if you book online. We are currently working towards making this available for online bookings.
How do I know what booking fees I am being charged?
We have worked to ensure that our bookings fees are as transparent as possible, and meet the requirements of relevant legislation, so that you can clearly see what you are being charged when you book with us. When booking in person, our staff will make you aware of these fees before you start the purchasing process and will summarise this again before you pay. Our online system lists the total price of each ticket, including the per ticket booking fee. Our brochure and other printed materials also clearly list these fees.
I would like to tell you what I think. How can I do this?
We always welcome any comments from customers about the service that we provide. To contact us, simply email firstname.lastname@example.org, or write to Princes Theatre, Town Hall, Station Road, Clacton on Sea, Essex, CO15 1SE. We respond to all comments within 10 working days.
Why do you need to charge a restoration fee?
The Princes Theatre is a Grade II listed building and as such improvements come at a very high cost. In view of this, and to fall in line with other civic venues throughout the country, we will be charging a £1.00 restoration fee which will be ring-fenced and used to maintain the theatre to a high standard. Our historic building requires significant ongoing maintenance and renovation. The restoration levy is a recognised means of helping to fund essential work.