What we are doing to keep you safe

Welcome back, we have missed you!  Customer and staff safety is paramount and at our top priority.

We have carried out a Covid-19 Risk Assessment and shared the results and measures with staff. Safety measures and procedures have been introduced in line with Government and industry guidance.

Stay at home if you experience sympotoms of COVID-19

Play your part and help keep us all safe.

Please DO NOT ATTEND if you feel unwell or have symptoms of COVID-19

Key measures in place

Increased cleaning regime

Increased cleaning regime in place with 25 minutes allocated between each session with focus on high touch point areas.

Hygiene and Sanatising stations

Situated throughout the venue with signage to encourage usage.  Please play your part and help keep us all safe.

NHS Track and Trace

We are participating in NHS Track and Trace.  Please scan the QR code on entry.

Pre-booked tickets only

No sales on the day, tickets must be pre-booked to manage safe capacity and queuing.

Rule of 6

Maximum of 6 tickets per booking being enforced.  Please contact us if you are exempt.

Air ventilation and extraction

Recently serviced and upgraded air ventilation and extraction system to be used at all times to encourage air flow.

One-way systems

Reduce congestion and comply with social distancing; one-way systems and directional signage in place with separate entry and exit points around the venue and skating rink.

One-way on the ice

One-way system on the skating rink with capable skaters on the inside and novices on the outside closer to barriers for support.

Marshall on the ice

On site at all times who will monitor / supervise public ice-skating sessions.  Easily identifiable with hi-vis jacket.

Staff training & PPE

All staff have undertaken further training and support.  Appropriate PPE will be worn at all times.

Contactless payment

Contactless card payment accepted and encouraged in all areas of venue to reduce physical contact.

Reduced capacity

Reduced capacity to comply with social distancing rules.  Capacity has been calcuated based on Government and The British Ice Skating Board guidance.

Updated evacuation procedure

Reviewed with consideration to social distancing.  In the unlikely case of an emergency you will be asked to disperse from the area and return in 10 minutes.

Daily inspections

Daily facility inspection checks to take place at the end of each day to ensure cleanliness and integrity of all safety equipment.

We’re Good To Go! ✓

The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.

View our We’re Good To Go certificate – Click here