Coronavirus (COVID-19) Information
Last updated: 12:00pm 05/01/2021
It has been a very difficult and challenging year for the Princes Theatre team due to the impact of The Coronavirus (Covid-19) outbreak.
All shows that were due to take place in 2020 have now either been cancelled or rescheduled and all customers should have been notified accordingly. Due to the ongoing uncertainty of reopening we have now also rescheduled/cancelled shows that were booked between January and March 2021.
If you have tickets for a show that has been cancelled or rescheduled and not received contact from the Princes Theatre please contact our box office on 01255 686633 (Option 1) or email firstname.lastname@example.org.
Unfortunately cash refunds will not be available and we urge you to accept bank transfer, transfer to alternative show or credit in form of voucher.
If your show is postponed your tickets will automatically be transferred to the new date. If you do not wish to attend the new date, then full refunds will be issued the same as cancelled shows below.
If your show is cancelled and you paid online or by phone then you will receive an email to initiate a full refund. *Please note the refund amount shown will not include booking fees, however, rest assured these will be refunded* If you paid either by cash or chip and pin at our Box Office, then we will contact you to arrange refunds.
Please note that if you have opted to transfer your ticket over to a new date you will receive a new ticket in the post prior to the new show date. Please dispose of your old tickets as these will not be accepted. We are delaying sending out new tickets at the moment until we are 100% certain that the show will go ahead to avoid confusion.
Thank you for your patience and continued support at this difficult time. In the event of any uncertainty about shows/tickets please do not hesitate to contact the Princes Theatre box office. We will certainly look forward to welcoming you back in the not to distance future.
Please see below list of all shows/events that were due to take place from 20th March 2020 to 31st March 2021 that have been rescheduled or cancelled.
|Show Name||Old Date||New Date|
|Wizard of Oz – Easter Panto||5th April 2020||11th April 2021|
|Ian Waite & Vincent Simone – The Ballroom Boys – Act TWO||21st May 2020||21st April 2021|
|Dominic Kirwan||15th May 2020||22nd April 2021|
|Neil Diamond Story||13th June 2020||23rd April 2021|
|That’s Life||25th April 2020||24th April 2021|
|The Glenn Miller Story||12th July 2020||9th May 2021|
|Magic of Motown||9th October 2020||13th May 2021|
|Luther UK||17th September 2020||20th May 2021|
|Happily Ever After: The Fairytale Chronicles||25th July 2020||29th May 2021|
|Some Guys Have All The Luck: The Rod Stewart Story||17th July 2020||18th June 2021|
|Soul Train||6th August 2020||1st July 2021|
|CMTS – Dirty Rotten Scoundrels||25th June – 27th June 2020||8th July – 10th July 2021|
|Forbidden Nights||4th September 2020||22nd July 2021|
|A Vision of Elvis||18th July 2020||23rd July 2021|
|Rhythm of The Dance||1st August 2020||31st July 2021|
|Totally Tina||18th April 2020||12th August 2021|
|Odyssey||3rd July 2020||13th August 2021|
|LDN Wrestling||18th Feb 2021||26th August 2021|
|Little Mix Experience||21st March 2020||5th September 2021|
|Merrill Osmond||18th March 2021||17th September 2021|
|Jive Aces||16th January 2021||24th September 2021|
|Walk Like A Man||10th October 2020||2nd October 2021|
|The Drifters||11th March 2021||3rd October 2021|
|Whitney – Queen of The Night||15th October 2020||6th October 2021|
|Chris Ramsey||30th October 2020||21st October 2021|
|G4||18th September 2020||22nd October 2021|
|Johnny Cash Roadshow||1st May 2020||24th October 2021|
|The Stars from The Commitments||14th November 2020||12th November 2021|
|Northern Soul||9th April 2021||5th November 2021|
|The Rock of Ages||20th March 2021||5th March 2022|
|Showaddywaddy||12th February 2021||1st April 2022|
|The Carpenters Story||13th February 2021||20th May 2022|
|Sounds of Springsteen||17th April 2021||21st May 2022|
|Princess & The Pea||CANCELLED|
|Rock with Laughter||CANCELLED|
We will keep our customers updated on any further shows that may be rescheduled/cancelled due to the ongoing pandemic and are working with all our touring companies and agencies daily while assessing the situation.
Book with Confidence – Covid-19 Guarentee
We understand that our customers may be hesitant to book a show in the future but would like to reassure you that should a show be cancelled or postponed you can either move to the new date, have a full refund, or exchange for a theatre voucher.
We have undertaken Covid-19 Risk Assessments and shared the results and measures with staff. Safety measures and procedures have been introduced in line with Government, Public Health and industry guidance.
We will also ensure that we adapt to any future changes in legislation which may mean seating plans will need to be altered to accommodate social distancing. Should this be necessary we will notify customers accordingly.
Key measures in place
Increased cleaning regime
Increased cleaning regime in place with 25 minutes allocated between each session with focus on high touch point areas.
Hygiene and Sanatising stations
Situated throughout the venue with signage to encourage usage. Please play your part and help keep us all safe.
NHS Track and Trace
We are participating in NHS Track and Trace. Please scan the QR code on entry.
Pre-booked tickets only
No sales on the day, tickets must be pre-booked to manage safe capacity and queuing.
Air ventilation and extraction
Recently serviced and upgraded air ventilation and extraction system to be used at all times to encourage air flow.
Reduce congestion and comply with social distancing; one-way systems and directional signage in place with separate entry and exit points around the venue and skating rink.
Staff training & PPE
All staff have undertaken further training and support. Appropriate PPE will be worn at all times.
Contactless card payment accepted and encouraged in all areas of venue to reduce physical contact.
Reduced capacity to comply with social distancing rules. Capacity has been calcuated based on Government and The British Ice Skating Board guidance.
Daily facility inspection checks to take place at the end of each day to ensure cleanliness and integrity of all safety equipment.
We’re Good To Go! ✓
The “We’re Good To Go” industry standard mark is a self-assessment scheme that has been designed by VisitEngland in partnership with the national tourist organisations Tourism Northern Ireland, VisitScotland and Visit Wales to provide a ‘ring of confidence’ for all sectors of the tourism industry, as well as reassurance to visitors that businesses have clear processes in place and are following industry and Government COVID-19 guidance on cleanliness and social distancing.
View our We’re Good To Go certificate – Click here